Trouble Shooting Guide

· The hearing aid is dead. (No Sound)

1. Make sure the hearing aid is switched to the on or “M” position.

2. If there is a volume control, make sure it is turned up.

3. Check the battery. Is the battery working? Is the battery placed with the correct side facing up? Is the battery door firmly closed?

4. Check the receiver and vent openings to make sure they are not blocked with wax or other debris.

5. Check to see if tubing is still connecting the earmold to the earhook (BTE hearing aid), and make sure the tubing is not bent or twisted.

6. Clean the microphone port, which is usually near the battery door. Use your brush for this.

· The hearing aid is weak or preducing a crackling or frying sound

1. Clean the area around the microphone by brushing the case.

2. Check the battery.

3. If you have a volume control, make sure it is adjusted to the correct setting.

4. Check to be sure the right hearing aid (earmold) is placed in the right ear canal and the left hearing aid (earmold) is placed in the left ear canal. See your audiologist if tubing has separated from the earmold.

· The hearing aid sound is distorted or intermittent (Funny Sound)

1. Check the tubing for water bubbles. If present, shake mold gently.

2. Check tubing for cracks or holes. If present, contact your audiologist.

3. Replace the battery because it may be weak or defective.

4. If there are cords connected to your hearing aid or assistive listening device, check for cracks and replace cord with new one.

· The hearing aid squeals or whistles (Feedback)

1. Check the volume on the hearing aid; it may be set to high.

2. Instrument may not be seated snuggly into your ear.

3. Make sure the microphone on the hearing aid is not being covered by an object such as a hat, scarf, or coat collar.

4. Have your doctor look at your ears and check for excessive wax buildup. This may prevent the sound from traveling down your ear canal. Do not attempt to remove the wax yourself.

If the above suggestions do not work, call your audiologist for an appointment.